IAPP Refund and Credit Policy

What you need to know:

  • Print books, digital books and practice exams are not returnable after purchase.
  • We do not give refunds, BUT, we do offer credits.
  • You can use your credits on anything the IAPP offers, including membership, to books, conferences and more.
  • It is easy to apply your credit. In fact, we will do it for you. Just call us.
  • You have two full years to use your credit. But why wait when you have so many great ways to apply it.
 

Conference Cancellation Policy

Registration fees are not refundable, however, for cancellations submitted in writing prior to the end of the conference via Contact Us, registrants will receive a full account credit. Account credits can be used toward another IAPP conference or any other IAPP products. Account credits are valid for 2 years.

For training classes associated with a conference, this same cancellation policy applies with notice of cancellation required prior to the end of the training.

No credits will be issued to/for attendees who do not check-in onsite and/or do not contact IAPP as stated above, and to the extent they have not yet paid the applicable registration fees, they will remain liable for payment in full.

Transfers: Replacement of a registered attendee by a colleague from the same organization is allowed upon review and approval by IAPP. Registration transfer requests must be submitted in writing to Contact Us before the first day of the conference.

An executed registration form, online registration and email confirmation constitute a binding agreement between the parties.

 

Training Cancellation Policy

What happens if you are unable to attend any in-person training:

  • If you cannot attend and are able to notify us two weeks or more prior to training, we will provide a full credit toward any future IAPP purchases.
  • If you cannot attend and less than two weeks remain before the training, you must contact our Customer Support team.